Refund Policy for iLoveSong.ai

1. Scope and statutory rights
This policy explains our voluntary refund process for purchases made directly from iLoveSong.ai. It does not limit any refund, repair, replacement, cancellation, chargeback, or other remedy that cannot lawfully be excluded under applicable law.

2. Subscription cancellation
You may cancel automatic renewal through the available account or billing portal, or by contacting support. Cancellation prevents the next renewal and normally leaves paid access available until the current billing period ends. Cancelling renewal does not automatically refund a completed charge.

3. Voluntary refund eligibility
We will normally consider a refund when the request is submitted within 7 days of the initial purchase or renewal and no paid-plan credits from that purchase have been used. We also consider duplicate charges, confirmed technical failures that prevented delivery, and circumstances where applicable law requires a remedy.

Use of paid credits normally makes a purchase ineligible for our voluntary refund because computing resources are consumed when generation begins. This does not override mandatory rights for faulty, misdescribed, or improperly supplied content or services.

4. Cooling-off rights
Consumers in the United Kingdom, European Economic Area, and certain other jurisdictions may have statutory cooling-off or withdrawal rights. Their availability depends on local law and whether the consumer expressly requested immediate supply and acknowledged the consequences. Immediate access alone does not waive a right where required consent was not obtained.

5. Refund amount and method
Approved refunds are returned to the original payment method in the original transaction currency. We do not deduct an arbitrary platform, administration, or dispute fee. Banks or payment providers may apply currency-conversion or other charges outside our control.

6. Requests and processing
Email [email protected] with the account email, order or invoice number, purchase date, and a short explanation. We may request reasonable verification information. If approved, we submit the refund promptly; the payment provider and issuing bank determine when it appears.

7. Effect of refund
Credits and paid access associated with a refunded purchase may be removed. A refund does not grant rights to use outputs beyond those permitted by the refunded plan. Mandatory rights remain unaffected.

8. Payment disputes
Contacting us first is often the fastest way to correct an unrecognised, duplicate, or incorrect charge, but you may use any lawful dispute or chargeback process. We do not impose a separate penalty merely because you exercise that right. We may restrict activity reasonably necessary to prevent duplicate reimbursement, fraud, or further unauthorised charges during an investigation.

9. Other payment sellers
If checkout or your receipt identifies another provider as merchant of record, that provider's buyer terms and refund process apply to the payment transaction. We remain available for product support, and no payment arrangement limits a non-waivable consumer right.

10. Contact
Refund requests and billing questions: [email protected].